A fast, simple, direct connection to 911
In an emergency–there’s no room for the middle man. Using your mobile phone, 911 Assist* helps put you directly in touch with a 911 operator—bypassing intermediary call centers—and if you’re unable to speak, delivers an emergency message to the operator.
When the feature is ON, 911 Assist uses your paired and connected mobile phone to dial 911 if the airbag deploys, and on certain vehicles if the emergency fuel pump shut-off is activated.
- Gives occupants the option to cancel the call before dialing
- Allows hands-free communication with a 911 operator
- No subscription fees
- No buttons or voice commands
911 Assist is available in the United States and Canada only, Vehicle Health Report is available in the United States only.
Don’t have 911 Assist™ and Vehicle Health Report?
The upgrade—available now—is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary.
System Limitations include: 911 Assist must be activated/set on in the vehicle. The vehicle's electrical system (including adequate battery power), the wireless service provider’s signal, and a paired mobile phone all must be available and operating for 911 Assist ™ to function properly. The paired mobile phone must be connected to SYNC in order for 911 to be dialed. In the event that a previously connected mobile phone is unavailable, damaged, or loses its connection to SYNC, 911 Assist will search for and attempt to connect to any previously paired mobile in order to dial 911. 911 Assist is activated under two (2) conditions only: 1.) An airbag deployment, and on certain vehicles 2.) A fuel pump shut-off, not all accidents will result in these conditions.